Help when you need it.
Get help connecting your iPhone, creating or opening a backup, exporting conversations, managing your license, and troubleshooting iTextMagic — without sending your messages to us.
Quick help
Start with the area that matches what you're trying to do.
Connect your iPhone
Connect and unlock your iPhone, trust the Windows PC when prompted, and complete iTextMagic Pre-Check.
Getting started →Create a backup
Once Pre-Check is ready, start the local iPhone backup directly from inside iTextMagic.
Backup help →Export conversations
Choose a conversation, apply the filters you need, and export using the options included with your license.
Export help →Use an existing backup
Already have a compatible local backup? Find existing backups automatically or browse directly to a backup folder.
Existing backups →Manage your license
Activate a new key, refresh an upgraded license, or recover a license purchased with your email address.
License help →Still stuck?
Send us your iTextMagic version, Windows version, and the exact error message. Never send your backup password.
support@itextmagicapp.com →Getting started
The normal iTextMagic workflow has three main steps.
Run Pre-Check
Connect your iPhone by USB, unlock it, approve the Trust prompt when needed, and let iTextMagic verify that your PC and iPhone are ready.
Create the backup
Move to Backup and start the iPhone backup from iTextMagic. Keep the phone connected until the backup completes.
Choose and export
iTextMagic opens the current backup in Conversations & Export. Select a conversation, narrow the results, and create your export.
Try an export before you purchase.
Free Preview lets you complete the real iTextMagic workflow, choose one of your conversations, and create a one-time, one-page watermarked PDF preview. This lets you see how your own conversation looks before purchasing a license.
iPhone & backup help
Answers to common connection, backup, and encrypted-backup questions.
Why isn't iTextMagic detecting my iPhone?
Start with these checks:
- Connect the iPhone directly to the Windows PC by USB.
- Unlock the iPhone.
- Approve the Trust prompt if one appears.
- Reconnect the USB cable if Windows does not see the device.
- Return to Pre-Check and run the connection checks again.
What should I do if the backup doesn't start?
Return to Pre-Check and make sure the required checks are ready. Keep the iPhone connected and respond to any Trust or passcode prompts that appear on the phone.
If the problem continues, open Diagnostics and include the exact error message when contacting support.
Can I use an encrypted iPhone backup?
Yes. iTextMagic supports encrypted backups. When a password is required, enter the password that was used when backup encryption was enabled.
The password is used locally to read the backup.
What if I forgot my encrypted-backup password?
iTextMagic cannot recover or determine a forgotten iPhone backup-encryption password. You must use the password associated with that encrypted backup.
Using an existing backup
You can open a compatible backup without creating a new one.
Find Existing Backups
Let iTextMagic scan the normal local backup locations available to your Windows account.
Browse Folder
If your backup is stored somewhere else, browse directly to the compatible backup folder.
Need newer messages?
Create another iPhone backup when you need a newer snapshot of the messages currently stored on your device.
Conversation & export help
Once a backup is loaded, use Conversations & Export to find the message thread and output you need.
How do I export only part of a conversation?
Select the conversation and use the available filters before creating the export. Depending on the selected options, you can narrow results using supported date, keyword, participant, direction, and attachment criteria.
Where does iTextMagic save my export?
Exports are written locally to the destination you choose on your Windows PC.
Does iTextMagic upload my messages or attachments?
Message extraction and export processing are designed to occur locally on your Windows PC. Your iPhone message database and exported attachments are not uploaded to the iTextMagic license server.
Internet access may be used for licensing, application updates, and signed iOS compatibility information.
Why don't I see every export option?
Available export formats and advanced options depend on your active iTextMagic license. Visit the Pricing page for the current plan comparison.
License help
Activation, upgrades, recovery, and offline entitlement questions.
How do I activate a purchased license?
Open License Management in iTextMagic and enter the license key associated with your purchase.
I upgraded my license. Do I activate it again?
No. Open License Management and choose Refresh License. Your existing license key stays the same and the updated license information is retrieved from the iTextMagic license server.
Why does iTextMagic ask me to refresh my license?
Paid licenses use a signed offline entitlement. When that entitlement needs to be refreshed, connect the PC to the internet and use Refresh License.
I lost my license key. How do I recover it?
Use the email address associated with your purchase on the iTextMagic License Recovery page.
iOS compatibility & updates
Apple can change the structure of iPhone backups as iOS evolves. iTextMagic includes compatibility-update support to help recognize supported backup layouts.
Compatibility rules
iTextMagic uses signed compatibility information to identify supported iOS backup layouts.
Check for updates
Keep both iTextMagic and its iOS compatibility information current, especially after updating your iPhone to a newer iOS release.
Signed updates
Compatibility rules are verified before use so the app does not simply trust unsigned remote instructions.
Pro export integrity verification
Supported Pro export packages can include original attachments, CSV information, and SHA-256 hashes that can be used to check whether package contents have changed after export.
Frequently asked questions
A few additional questions that come up often.
Do I need an internet connection to export messages?
Message processing itself is local. Internet access may still be needed at certain times for license activation or refresh, software updates, or iOS compatibility updates.
Can iTextMagic recover deleted messages?
iTextMagic works with message data available in the selected iPhone backup. It is not designed as a deleted-data recovery or forensic acquisition tool.
Can Pro export hashes be checked independently?
Yes. SHA-256 is a standard hashing algorithm. When hashes are included in a Pro export package, advanced users can calculate SHA-256 values with standard tools and compare them with the values recorded in the package.
Is iTextMagic affiliated with Apple?
No. iTextMagic is an independent Terabat Apps product and is not affiliated with, endorsed by, or sponsored by Apple Inc.
Need direct help?
Email us with enough information to reproduce or understand the problem. The more specific the error information is, the easier it is to help.
Email Support- Your iTextMagic version or revision
- Your Windows version
- The step or tab where the problem occurred
- The exact error message
- Whether you created a new backup or opened an existing one